Frequently Asked Questions
Everything you need to know about ordering from Shoreline Bride
How long does shipping take?
Most handmade items ship within 5–7 business days, as each piece is made to order. Standard shipping via USPS typically takes an additional 3–5 business days. Digital downloads are available instantly after purchase. If you have a tight deadline, please reach out and we’ll do our best to accommodate!
Do you offer rush orders?
Yes! Rush orders are available for most products. Please contact us at hello@shorelinebride.com with your event date and we’ll let you know if we can meet your timeline. Rush fees may apply depending on the item and turnaround needed.
Can I customize my order?
Absolutely! Most of our products include personalization options like names, dates, and initials. When you add an item to your cart, you’ll see fields to enter your customization details. For more extensive custom requests (different colors, sizes, or entirely custom designs), email us at hello@shorelinebride.com and we’ll work together to create something perfect for your day.
What is your return policy?
Because each item is handmade and personalized, we cannot accept returns on custom orders. However, if your item arrives damaged or there’s an error on our end, we will make it right — please contact us within 48 hours of delivery with photos and we’ll send a replacement or issue a refund. Digital downloads are non-refundable.
Do you ship internationally?
Currently, we ship within the United States. We’re working on adding international shipping in the future! Digital downloads are available worldwide.
How do digital downloads work?
After purchasing a digital product, you’ll receive a link to download your files immediately. Most templates are designed for Canva — simply open the link, customize with your details, and print at home or at a local print shop. Detailed instructions are included with every download.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure checkout powered by Stripe. We also accept Apple Pay and Google Pay for a quick checkout experience.
I have a question not listed here — how do I reach you?
We'd love to hear from you! Email us at hello@shorelinebride.com or send a message on Instagram @shorelinebride. We typically respond within 24 hours.